Shipping policy

Where we ship

We currently ship to supported addresses in the United States. Available delivery options and charges are shown at checkout before payment.

Made for your order

Every pillow is personalized and made to order. Production time is separate from shipping time. Refer to the estimate shown when ordering and your order-status page for updates. If we need a clearer photo or additional information, production may be delayed until you reply.

Shipping costs

Shipping charges are calculated at checkout based on your order and delivery address. Orders containing more than one pillow may have additional shipping charges or arrive in separate packages.

Tracking your pillow

When tracking becomes available, we’ll send a shipping confirmation email. Select View your order to check delivery updates. Carrier estimates are not guaranteed delivery dates, and a newly created label may take time to receive its first scan.

Address changes & delivery issues

Please check your address carefully before paying. If you notice a mistake, contact us immediately. We’ll try to help, but changes may not be possible once fulfillment begins. If a parcel is returned because of an incorrect address, we’ll confirm any reshipping charge with you first.

If a package is late, marked delivered but missing, or arrives damaged, please contact us promptly with your order number. For missing packages, contact us no later than 30 days after the estimated delivery date so we can investigate with our fulfillment partner. See our returns and refunds policy for details.